Methods of Payment:

  • All pricing in Canadian Funds
  • Non Canadian customers can pay in their home currency by choosing PayPal as their method of Payment. PayPal will calculate the currrent exchange rate. PayPal currently accepts the following currencies: Canadian Dollars, Euros, Pounds Sterling, U.S. Dollars, Yen, Australian Dollars, New Zealand Dollars, Swiss Francs, Hong Kong Dollars, Singapore Dollars, Swedish Kronor, Danish Kroner, Polish Zloty, Norwegian Kroner, Hungarian Forint, Czech Koruna, Israeli Shekels, and Mexican Pesos.
  • Secure Online Credit Card payment (VISA, MasterCard)
  • PayPal
  • Telephone (416-223-3716)

    • For security reasons we will NOT accept credit card information by e-mail
  • All Canadian residents will be charged 5% GST
    • ON, NL residents will be charged 13% HST
    • NS, NB, PEI residents will be charged 15% HST
Out of Stock Items:

Although we do our best to keep our catalogue up-to-date there may be occasions when we are out of stock of the item you ordered. If this occurs we will refund your Credit Card for the difference and ship your order, less the out of stock item. A copy of the refunded amount will appear on your invoice at the bottom and the out of stock item will be noted on your invoice with brackets (). Any out of stock item will also be noted on your Shipping Notification email.
 

Returns & Refunds:

  • Any problems with orders (broken or damaged item, short shipment, or mis-shipment) must be communicated to The Northern Bead Company within 48 hours of receipt of shipment by either e-mail or phone.
  • Cut items such as chain and cord, Special Ordered items, Tools, and Books are not eligible for return or exchange. Items that have been altered are not eligible for return.
  • Any items returned on an order paid for by check or money order will receive store credit only (less any restocking fees.)
  • Products may be returned for full refund (minus shipping costs) or exchanged within 7 days of receipt of product with the following conditions:

    • Customers must contact The Northern Bead Company by completing the Return Authorization (RMA)
      • Log into your account and find the order on which you have the items you wish to return
      • Click on the RMA link and fill out the RMA request
      • The Northern Bead Company will review the request and then issue you an RMA number along with a mailing address. Returns cannot be accepted by courier (FedEx, UPS, or Purolator). Canadian customers please use CanadaPost, US customers please use USPS.
      • Once the items are recieved and reviewed your credit card or PayPal account will be credited

        Only items included on the RMA request are eligible for return or refund. Any additional items included with authorized items will be subject to a 25% restocking fee.

    • All returns are subject to a 15% restocking fee (you will credited the cost of the items minus 15%)

    • Any products returned without prior authorization will be subject to an additional 25% restocking fee
    • Product must be complete and in resalable condition - credit will not given for any product that is received damaged/broken;
    • All sales are final (non-refundable) on Clearance items;
    • Returns must be received within 30 days of issue of RMA.


Canadian Shipping:


 

Shipping Rates within Canada:

Order Total Shipping Method Tracking & Insurance




$5 - $99.99 $8 Canada Post Expedited Online Tracking & $100 Insurance Coverage
$100 + Free! Canada Post Expedited Online Tracking & $100 Insurance Coverage

For Faster shipping, upgrade to Express Shipping:$16 (1-3 days)

We also offer Shipping Via FedEx
Ship times are usually 2-5 business days to all major urban centers: $18

FedEx Overnight is available for some delivery zones. Please contact us for details and pricing.



  • All Canadian orders ship at a flat rate of $8 via Canada Post Expedited - insured and traceable via the Canada Post website. Canadian orders over $100 ship free and are also insured and traceable.
  • All packages sent via Expedited come with $100 Insurance and have a guaranteed delivery with an online tracking number.
  • Expedited Shipping is available at an extra cost if your order is less than $100 - see above for more details.
  • If you require your order before a specific date and are unsure of the delivery times or options available, please contact prior to placing your order
  • Please ensure your ship-to information, including full first and last name, is complete and accurate. Any items shipments returned to The Northern Bead Company due to incomplete or inaccurate shipping information will be subject to a 15% restocking fee and any related return shipping charges.
  • Unfortunately, we cannot be held responsible for mis-shipments due to incorrect information provided by the customer.
  • Most orders shipped within 72 hours

 


 

USA Shipping:


 

Shipping Rates to Continental USA:

Purchase Shipping Method Tracking & Insurance




$5 - $149.99 $12 Regular Mail N/A
$150 + Free! Canada Post Expedited Online Tracking & $100 Insurance Coverage
All Orders under $100 can be upgraded to Expedited Shipping:$16 (4-9 days)
For Faster shipping we are now offering the option of Express Shipping:$30 (4-6 days)

We also offer Shipping Via FedEx
Ship times are usually 2-7 business days to all major urban centers: $28

FedEx Overnight and Two-Day available for some delivery zones. Please contact us for details and pricing.


 

  • Free USA Expedited shipping on all orders of $150 or more. Shipments of $150+ shipped within USA shipped insured via Expedited Mail. Orders returned to us due to inability of receipt will be subject to additional charges for re-shipping.
  • All packages sent via Expedited come with $150 Insurance and have a guaranteed delivery with an online tracking number.
  • Expedited Shipping is available at an extra cost if your order is less than $150 - see above for more details.
  • Standard mail delivery time to the USA is business 7-10 days (Hawaii 25-28 days). We are not responsible for any uninsured shipments. Items under $150 can be insured by choosing Expedited shipping as an option.
  • Please ensure your ship-to information, including full first and last name, is complete and accurate. Any items shipments returned to The Northern Bead Company due to incomplete or inaccurate shipping information will be subject to a 15% restocking fee and any related return shipping charges.
  • If you require your order before a specific date and are unsure of the delivery times or options available, please contact prior to placing your order
  • Unfortunately, we cannot be held responsible for mis-shipments due to incorrect information provided by the customer.
  • The Northern Bead Company is not responsible for any additional taxes or duty your country may add to the order
  • Most orders shipped within 72 hours
  • If you require your order before a specific date and are unsure of the delivery times or options available, please contact prior to placing your order.

 


International Shipping:

We will ship to anywhere in the world!

 

Please note that shipping outside of Canada and the USA will require additional postage. If you require a quote beforehand on international shipping please write us.

Packages shipped outside of Canada & USA have their shipping rates determined by the actual total weight of the package and its destination. If you are outside of North America we will contact you after you place your order with the shipping charges required to send out your package. Customers will be given options between standard service and upgraded shipping (where possible.)

  • All Internationals orders will be shipped via Canada Post unless otherwise requested by the customer.

  •  If payment for the shipping charges are not completed within 10 business days of the email request, your order will be cancelled and a 3% processing fee based upon the order total will be applied.

     

  • International shipments are sent via Lettermail unless requested by the customer.


  • The Northern Bead Company is not responsible for any additional taxes or duty your country may add to the order


Privacy Policy

We will not to disclose your private information to any third party except if required to do so by law, or in the good faith belief that such action is necessary to comply with legal process, or to protect the rights, property or safety of Northern Bead Company users or the public. We take all reasonable care in handling your personal information to ensure its security both offline and online.